Terms and conditions
Last modified: February 15, 2024
Terms and Conditions of Service
Welcome to Smart Mammoth (“we,” “us,” or “our”), operated by Evco Ltd, a UK limited company with registered address at [Your Business Address] and company number [Your Company Number]. These Terms and Conditions (“Terms”) govern the provision of SEO services through our subscription-based platform. By subscribing to our services, you (“Client” or “you”) agree to these Terms. If you do not agree, please refrain from using our services.
1. Scope of Services
1.1 Services Offered Smart Mammoth provides subscription-based SEO services with allocated hours per calendar month. Our services include:
Keyword research and analysis
Content optimisation and development
Technical SEO audits and issue resolution
Link building and outreach efforts
Competitor analysis and strategy recommendations
Monthly analytics and performance reporting
1.2 Customised Strategies
Each Client receives a tailored SEO strategy aligned with their goals, industry, and target audience.
1.3 Service Delivery and Reporting
Monthly progress reports are delivered within two (2) business days after the agreed cutoff date.
Real-time tracking of tasks and deliverables is available on our platform for full transparency.
1.4 Result Disclaimer
While we deploy industry best practices, specific rankings or outcomes cannot be guaranteed due to the dynamic nature of search engine algorithms.
2. Property Rights
2.1 Client Materials
All materials provided by the Client (e.g., credentials, branding assets) remain their property.
2.2 Ownership of Deliverables
Ownership of deliverables, such as optimised content and audit results, transfers to the Client upon full payment for the applicable subscription month.
2.3 Proprietary Tools and Platform
Our proprietary tools, methodologies, and platform are licensed to the Client for the subscription duration. Copying, modifying, or reverse-engineering them is prohibited.
2.4 Intellectual Property Rights
The Client agrees not to reproduce or misuse any materials provided by Smart Mammoth without prior written consent.
3. Prohibited Activities
Clients are prohibited from:
- Uploading malicious software or unauthorised files to the platform
- Engaging in deceptive SEO practices (e.g., cloaking, link schemes)
- Misusing proprietary materials or violating intellectual property rights
- Violation may result in immediate service suspension or termination without refund.
4. Subscription Management
4.1 Plans and Hours
- Clients select subscription plans based on desired service hours per month.
- Unused hours do not roll over unless explicitly agreed in writing.
4.2 Modifications and Cancellations
- Changes to plans take effect at the next billing cycle.
- Cancellations must be processed through the Client’s account.
4.3 Platform Availability
While we strive for uninterrupted access, occasional maintenance or unforeseen issues may cause temporary outages. We are not liable for delays caused by circumstances beyond our control but will notify Clients promptly and work to minimise disruptions.
4.4 Changes to Services
We reserve the right to adjust service offerings, fees, or platform functionality with at least 30 days’ notice for significant changes.
5. Transparency and Accountability
5.1 Task Completion Assurance
Our system ensures tasks are only marked complete once fully finished. This guarantees Clients are only charged for completed work.
5.2 Monthly Reporting
- Clients receive detailed monthly reports, covering metrics like traffic growth, keyword rankings, and completed tasks.
- Reports are sent within two (2) business days of the cutoff date.
5.3 Real-Time Dashboard
Clients can track progress and see completed tasks in real time via our dashboard.
6. Data Protection and Privacy
We comply with the UK General Data Protection Regulation (GDPR). Personal and business data provided to us will be handled securely and used solely for service delivery purposes. Please refer to our Privacy Policy for more details.
7. Liability and Indemnity
7.1 Limitation of Liability
Smart Mammoth is not responsible for:
- Changes or actions made by the Client without consultation
- Penalties or ranking drops due to algorithm updates
- Third-party actions impacting website performance
7.2 Indemnification
he Client agrees to indemnify Smart Mammoth against claims, damages, or liabilities arising from breaches of these Terms or misuse of our platform.
8. Compliance with UK Law
These Terms are governed by UK law, including the Consumer Rights Act 2015. Any disputes will be resolved under the exclusive jurisdiction of UK courts.
9. Contact Information
For questions or support, contact us at:
- Email: [support@smartmammoth.com]
- Phone: [Your Phone Number]
- Mailing Address: [Your Business Address]
Support is available during regular business hours listed on our website.
Acknowledgment and Acceptance
By subscribing to Smart Mammoth’s services, you confirm you have read, understood, and agreed to these Terms and Conditions. For any clarifications, contact us before proceeding with your subscription.
